FAQs

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ESCAPE ROOMS 101

 

WHAT IS AN ESCAPE ROOM?

Escape rooms are a real life adventure in which your team must escape from an immersive environment by searching for clues, solving puzzles, and completing your mission before your time runs out. Escape rooms are a great way to connect with friends, family, and even co-workers. Escape rooms require team work, communication, leadership, and problem solving skills, which makes it a great team building activity.

WHAT MAKES IMAGINE ESCAPE GAMES DIFFERENT?

Imagine Escape Games is a mom and pop venue that designs and builds each escape room in house. Because we design and build our rooms, we are able to push the boundaries of escape rooms and provide you with a truly unique experience. You won’t find our puzzles anywhere else!

We pride ourselves on our immersive scenic design, creative puzzles and props, and great customer service. We focus on providing each player with the best experience possible.

One other thing that makes us different is our connected storyline. While you can play our rooms in any order, each of our rooms follows a connected story that starts in The Alleyway Vigilantes and takes you through the chapters of a storybook.

DO I HAVE TO PLAY THE ROOMS IN ORDER?

You are not required to play the rooms in order; however, we do recommend it. The story can be played in any order, but makes the most sense when played from beginning to end.

The first room in the story, The Alleyway Vigilantes was designed to introduce players not only to our story, but to escape rooms so it is our easiest and most fun room. As you progress though the story, the rooms will increase in difficulty.

HOW MUCH DOES IT COST?

PUBLIC EXPERIENCE:
2-6 players – $30/player plus tax

PRIVATE EXPERIENCE:
3-5 players – $34/player plus tax
6-8 players – $30/player plus tax

For more information please visit our pricing page.
For corporate team-building prices please visit our team-building page.

HOW MANY PLAYERS CAN PARTICIPATE?

PUBLIC EXPERIENCE:
Wednesday – Sunday: 2- 6 players

PRIVATE EXPERIENCE:
Wednesday – Friday: 3 – 8 players
Saturday & Sunday: 5 – 8 players

IS THERE AN AGE LIMIT?

The puzzles in our games were designed for players ages 12 and older. However, we leave it to the parents to decide whether or not their child is old enough to enjoy an escape game. While some younger escape artists may have more difficulty solving puzzles, we believe there are other ways for teams to involve younger players such as allowing them to insert keys into locks, assisting with searching rooms for clues/items, etc.

PUBLIC EXPERIENCE:
All players under 16 must be accompanied by a participating adult in the room during public experiences.

PRIVATE EXPERIENCE:
During private experiences, players 13-16 may play alone, but we require an adult to be on hand in our lobby. Players under 13 must be accompanied by a participating adult in the room.

WHAT IS THE DIFFERENCE BETWEEN PUBLIC AND PRIVATE EXPERIENCES?

PUBLIC EXPERIENCE:
If you purchase public experience tickets you may be paired with strangers. Public bookings allow multiple groups to book into the same room until all 6 tickets are sold or until the room begins.

PRIVATE EXPERIENCE:
If you purchase private experience tickets the room will be reserved for only your group. Private experiences require a 3 ticket minimum Wednesday – Friday and a 5 ticket minimum Saturday & Sunday.

 

ARE ANY OF THE GAMES WHEEL CHAIR ACCESSIBLE?

Yes! Jungle Gem and reSEArch are wheel chair accessible. The Alleyway Vigilantes has a 4 inch step up into the room and not recommended for wheel chairs.

We recommend 4-5 players at most for teams requiring wheel chair access.

BOOKING PROCESS

 

CAN MY TEAM WALK-IN AND PLAY?

We do accept walk-in bookings; however, we definitely recommend booking in advance. Space and times are limited and we cannot guarantee availability without an advance booking.

CAN OUR GROUP PLAY ALONE?

Yes, please book a PRIVATE EXPERIENCE if you would like to make sure the room is reserved for just your team.

OUR TEAM HAS FEWER PLAYERS THAN THE PRIVATE EXPERIENCE MINIMUM, CAN WE STILL PLAY PRIVATELY?

Yes! We do our best to make PRIVATE EXPERIENCES affordable for smaller teams. Unlike many escape rooms that require you to purchase all the tickets for private experiences, we only require you to purchase the ticket minimum. If you have less players than the ticket minimum but still want the room closed out for your team you may purchase the extra tickets until the ticket minimum is met.

Wednesday – Friday private experiences require a 3 ticket minimum
Saturday & Sunday private experiences require a 5 ticket minimum

I NEED TO COORDINATE WITH MY GROUP BEFORE RESERVING, CAN YOU HOLD A TIME SLOT FOR US?

We know how hard it can be to coordinate a time with everyone and what is even worse is when you have finally decided on a time only to find out it has been booked by someone else. To help you out, we allow you to place a hold on a time slot so you can coordinate with your team before making a reservation. To hold a time slot please call 813-693-2665.

Holds are NOT reservations. If a booking is not made before the end of the next business day the time slot will be released back to the public to book.

Holds cannot be made for time slots in the same business day or the next business day.

Only one time slot may be held per group.

 

I'M NOT SURE HOW MANY PEOPLE WE WILL HAVE ON OUR TEAM, WHAT SHOULD I DO?

If you are booking a PRIVATE EXPERIENCE and are not sure how many players total you will have, we recommend booking the ticket minimum. This will reserve the room just for your team and you will be able to add players (up to the room max, which is 8 players total) at the door.

If you are booking a PUBLIC EXPERIENCE it is best to have your final head count before booking as we cannot guarantee there will be space in the room to add additional players at the door and we cannot refund for players who do not show.

CAN WE ADD PLAYERS AT THE DOOR?

If you have booked a PRIVATE EXPERIENCE we can add players at the door until you have reached the room maximum of 8 players total.

If you have booked a PUBLIC EXPERIENCE the ability to add players at the door will be dependant upon ticket availability for your room and time slot. Please keep in mind our PUBLIC EXPERIENCES have a maximum of 6 players.

CAN WE SPLIT PAYMENTS FOR PRIVATE EXPERIENCE BOOKINGS?

Yes! If you are looking to split the payments give us a call and we can reserve your spot with a credit card on file. Once your team arrives we can split the payments between multiple cards or cash.

We will not charge the card unless your team is a no show. If your team is a no show, the card on file will be charged for the full amount.

CAN I PAY CASH?

Yes! We do accept cash payments. To make your reservation please call 813-693-2665. We will need a credit card on file to make the reservation, but once you arrive we can take payment in cash.

We will not charge the card on file unless your team is a no show. If your team is a no show the card on file will be charged for the full amount.

HOW CAN I BOOK FOR MORE THAN 8 PLAYERS IN OUR GROUP?

For groups of more than 8 players, you will need to split into teams and reserve multiple rooms. We are happy to adjust start times so that your team may start at the same time as long as we have the availability to do so. Please call to book. 813-693-2665

HOW CAN I BOOK A TEAM BUILDING EVENT?

We have helped many companies improve team spirit and productivity with team building events! If you would like more information or to book your team building event head over to our team-building page.

CAN I CANCEL MY BOOKING?

We do not allow cancellations, but we do allow you to reschedule with 24 hour advance notice.

ONE OF MY TEAMMATES CAN'T MAKE IT, WILL I BE REFUNDED FOR HIS/HER TICKET?

If you have booked a PRIVATE EXPERIENCE we can issue refunds for no show players as long as the ticket minimum is still met. Example: You booked for 7 players on a Saturday and only 6 can make it. Because our ticket minimum on weekends is 5 tickets we can refund the no show player.
Example 2: You booked for 5 players on a Saturday and only 4 can make it. Because our ticket minimum on weekends is 5 tickets we cannot refund the no show player.

If you booked a PUBLIC EXPERIENCE we can NOT issue any refunds for no show players.

WHAT TO EXPECT

 

WHEN SHOULD I ARRIVE?

Please arrive at least 15 minutes before your scheduled start time so we can get your team checked in and ready to play!

HOW LONG IS THE EXPERIENCE?

Please plan 90 minutes for your experience: 15 minutes to prepare, 60 minutes to escape, and up to 15 minutes to debrief and capture some memories in our photo room.

AM I REALLY LOCKED IN?

No, the door to your escape room will remain unlocked at all times. You may exit the game if you need to, but your time will not stop until the hour is up or you complete your mission.

IS IT SCARY?

None of our rooms are intended to be scary. No one will jump out at you or touch you, but there is a loud noise intended to startle you in The Alleyway Vigilantes.

CAN WE BRING FOOD AND DRINKS?

No food or drinks are allowed in the game rooms. Food and drinks are allowed in the lobby for parties and private events provided the proper arrangements are made ahead of time with our event specialist. There may be a fee associated with bringing in food and drink. We partner with Prost: Kitchen + Bar which is located in our plaza. We encourage you to check them out before or after your escape.

READY TO ESCAPE?

 

BOOK NOW

GET IN TOUCH

Location

2830 E Bearss Ave, Tampa, FL 33613

Phone

813-693-2665
Available 10am-10pm

Email

contact@imagineescape.com

HOURS:
Sunday: 1:00pm-9:30pm
Mon - Tues: CLOSED
Wed - Thurs: 4:15pm- 9:30pm
Friday: 4:15pm-10:45pm
Saturday: 12pm-10:45pm

*Last game starts at close*

CORPORATE & GROUP HOURS:
Tuesday - Friday: 11:00am - 4:00pm

* By appointment only* 

Use the form below to drop us an email.
Or give us a call ~ 813-693-2665 
Either way, we're happy to help! 

imagine escape

2830 E Bearss Ave | Tampa, FL 33613
813-693-2665 | contact@imagineescape.com

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